A Vice President at a large company thought that he was working hard and that the management was reasonably happy with his performance. One fine day, an old friend called him to ask if he had changed companies and moved on. He retorted – No I am with the same company, why do you ask? The friend said that he saw a job posting on one of the job portals for his position posted by his employer. Needless to say, that this VP was surprised and shocked to know that the company had probably decided to fire him and find a replacement- without informing him. And he had no clue that management was so unhappy about his performance. It is a sad scenario, but it happens more often than we think. Why?
At work, most of us have no clear idea as to how others perceive us. This includes our bosses, colleagues and clients. We don’t know what people think of us. Why? Because most of the times, they don’t tell us! Worse, instead of telling us what they think, they tell others about us, behind our backs. Managers don’t know what employees think of them. Employees don’t know how their managers perceive their work performance. Supervisors are upset when subordinates don’t perform as per their expectations, and subordinates are unhappy when their supervisors rate them low on performance appraisals. When clear, candid communication and feedback are missing at work, it results in frustration and tension, and as a result, performance suffers. Despite many training programs on business communication, open and honest feedback remains difficult and most people simply don’t give candid feedback. What can be done to remedy this situation?
We need to be proactive and take control of our business relationships with key people. Our career success and satisfaction with work depend on our business relationships with whom we interact on a regular basis. It starts with creating an environment where open and honest communication is welcomed. When we know what people really think about us, we can understand the impact of our communication and have options to take remedial actions. When people withhold information or opinions, we are operating in dark. We must identify our blind spots.
Start with telling all key people that you value your relationship with them and would like to base it on honest, candid and timely feedback. State the fact that all are committed to business goals and work together to achieve them. Anyone can say anything to anyone at anytime – and it will not be taken personally. Begin with soliciting feedback about yourself first. Ask questions and simply listen with giving and explanations or excuses. Say thanks to the person for sharing their feedback.
Here are tips to giving a good feedback in four steps –
- Exact and precise description of an observable behavior
- Precise description of the effect of this behavior
- Statement of the emotional effects on you
- Statement of the desirable behavior (what you’d like to happen)
Developing business relationships that work through honest and open communication will help you understand other’s perspectives, take corrective measures, and deliver business results. Which in turn will help you move up your career ladder.
Our flagship intervention Assertive communication and influence has helped our clients improve interpersonal relationships and organizational performance.
At Outstanding Productivity, we are in the business of improving the performance of your human capital investment. We provide customized solutions to meet your organization’s specific challenges, with complete HR solutions that are intuitive, user-friendly, comprehensive and provide significant and measurable outcomes. We provide personalized service that can help your organization achieve greater levels of workforce performance and productivity by doing End to End Recruitment with Personality Profiling, Succession Planning, Training and Organization Development as well as Interventions.
We provide personalized service that can help your organization achieve greater levels of workforce performance and productivity by doing End to End Recruitment with Personality Profiling, Succession Planning, Training and Organization Development as well as Interventions.
Visit www.outstandingproductivity.com or connect with us for further details